How to refund a ferry ticket to Turkey
If you purchased a ferry ticket (most often referring to routes between Northern Cyprus and Turkey), refunds are usually processed via the email containing the ticket: next to each trip there is a cancellation button. The conditions depend on the time remaining before departure: 24 hours or more — a 25% fee is withheld; less than 24 but more than 6 hours — 50% is refunded; 6 hours or less — usually only the tax is refunded (approximately 1/4 of the fare). The money is refunded to the card used to pay for the ticket.
- Time-based refund conditions
- How to request a refund
- Important points to consider
- Useful ferry resources
- Frequently asked questions
Time-based refund conditions
The refund amount depends on how much time remains before the ferry departs. If time is short, typically not the full fare can be refunded, and it is often not possible to change the travel date or convert the ticket into an open one.
| Before departure | Refund amount | Comment |
|---|---|---|
| 24 hours or more | 75% of the fare | 25% is withheld according to the fare rules |
| Less than 24 but more than 6 hours | 50% of the fare | As a rule, changing the date or making the ticket open is not possible |
| 6 hours or less | Tax only | The tax is approximately 1/4 of the fare; changing the date or making the ticket open is usually not possible |
How to request a refund
The refund button is usually located in the email sent to your address after purchase. Upon cancellation, the money is refunded to the card used to pay for the ticket, with deductions applied according to the fare conditions.
How to do it
- Open the email with your ticket.
- Find the cancellation button next to the relevant ticket (usually labeled “cancel purchase” or a similar option).
- Confirm the cancellation and check the final refund amount (it depends on the time remaining before departure).
- Wait for the funds to be credited to the card used to pay for the ticket.
Important points to consider
- The refund amount depends on the time remaining before departure, so it is more convenient to request a refund in advance.
- If less than 24 hours remain before departure, it is generally no longer possible to change the travel date or convert the ticket into an open one.
- The refund is credited to the card used for payment; processing times depend on the bank and payment system.
Glossary
Open ticket — a ticket without a fixed date that can be used within a specified period (if such an option is available under the carrier’s rules).
Useful ferry resources
- How to get to Northern Cyprus by ferry
- How to change a ferry ticket to Turkey
- Kyrenia Passenger Port: ticket offices, parking, and other information
Frequently asked questions
Where is the ticket refund button located?
It is usually located next to each ticket in the email sent to your address after purchase.
How much is withheld for refunds made 24 hours or more before departure?
Most often, 25% of the ticket price is withheld, meaning 75% is refunded.
Can I refund a ticket if less than 24 hours remain before departure?
Usually yes, but the refund amount is lower: if less than 24 but more than 6 hours remain, 50% is often refunded. In this case, it is generally not possible to change the date or issue an open ticket.
What is refunded if 6 hours or less remain before departure?
Usually only the tax is refunded (approximately 1/4 of the ticket price). Changing the date or issuing an open ticket is typically unavailable within this timeframe.
Where is the money refunded?
The money is refunded to the card that was used to purchase the ticket.
Author
I am a person who is not afraid to change life when my heart tells me that something greater lies ahead. I am originally from Belarus. I have journeyed from pedagogical and economic education to the financial sector and many years of work in logistics — a world where everything moves, changes,…